Payments are accepted by credit card, debit card, PayPal, and Apple Pay. Accepted credit cards are Visa, American Express, and Mastercard.

When placing an order, your billing address must match the address associated with your credit card. If it does not, the order may not be processed. Mark De Belleroy accepts cards from European and international countries.

For products paid for with non-European credit cards, additional fees may apply. Please check with your bank before submitting your order.

If your credit card is approved for the 3D Secure process (MasterCard SecureCode or Verified by Visa), a connection will be established with your credit card issuer during the payment process so that you can confirm your identity.

For further information, our Customer Service advisors are available at +33 (0)6 95 01 93 03:

• Monday to Saturday: 10:00 a.m. to 5:30 p.m.

Free delivery within 2 to 3 business days, subject to product availability.

Mark De Belleroy products are delivered throughout France and worldwide.

Express delivery

Chronopost delivery (in France) is free and takes 1 to 2 business days (Monday to Friday, between 8 a.m. and 6 p.m.), except for Corsica, where delivery takes 4 to 6 business days.

For worldwide orders, UPS delivery is free and takes 2 to 5 business days.

Please note that all orders require a signature upon delivery for the security of your product.

If your order includes several products, it may be delivered in several shipments with different tracking numbers. You will receive several invoices corresponding to each shipment.

Please have your identity card ready, as our carrier may ask to see it. This information will be used to provide proof of delivery, in accordance with data protection legislation.

Standard delivery

Chronopost delivery (in France) is free and takes 1 to 2 business days (Monday to Friday, between 8 a.m. and 6 p.m.), except for Corsica, where delivery takes 4 to 6 business days.

For worldwide orders, UPS delivery is free and takes 2 to 5 business days.

Please note that all orders require a signature upon delivery for the security of your product.

If your order includes several products, it may be delivered in several shipments with different tracking numbers. You will receive several invoices corresponding to each shipment.

Please have your identity card ready, as our carrier may ask to see it. This information will be used to provide proof of delivery, in accordance with data protection legislation.

INTERNATIONAL DELIVERY

For any delivery outside the European Union, customs duties, local taxes, or import fees may be charged upon receipt. These costs are payable by the recipient.

Exchanges & returns

At MARK DE BELLEROY, we want every creation to bring you complete satisfaction.

You have 14 days from receipt of your order to request an exchange or return, subject to compliance with the conditions set out below.

Exchange

If you would like to exchange your creation, please contact our Maison directly:

By phone: +33 (0)6 95 01 93 03
By email: contact@markdebelleroy.com

Our team will explain the procedure to follow and the arrangements for returning your creation.

The new item will be shipped after receipt and inspection of the returned creation, subject to availability.

Return

To request a return:

1. Contact the MARK DE BELLEROY Maison by email at contact@markdebelleroy.com, specifying your order number and the creation concerned.
2. Once your request has been approved, our team will provide you with the necessary return instructions.
3. Carefully place your creation back in all of its original packaging, together with the accessories and items that accompanied it upon receipt.
4. Prepare your parcel in accordance with the instructions provided by our Customer Service.

We recommend keeping all proof of drop-off or carrier acceptance until our Maison confirms receipt of the parcel.

Return conditions

To be eligible for an exchange or refund, the creation must be returned:

- In perfect condition;
- Unworn and unused;
- Without damage, marks, stains, or alterations;
- With its original tags, where present;
- In its original packaging;
- Together with all accessories, protective elements, certificate of authenticity, and case supplied with the creation.

MARK DE BELLEROY reserves the right to refuse an exchange or refund when a returned creation does not meet these conditions.

Personalized & made-to-measure creations

Due to their unique nature, personalized creations, items made to measure, or creations produced according to the customer’s specific requirements cannot be exchanged or refunded, in accordance with applicable legal provisions.

This may notably apply to creations featuring personalization, initials, specific embroidery, a size alteration, or any other work carried out specifically at the customer’s request.

Refund

Upon receipt of your return, our Maison will inspect the creation.

When the return is accepted, the refund will be issued to the benefit of the original purchaser, using the payment method used for the order.

Refund processing may take up to 14 days from receipt and approval of the return. An additional banking processing time may then apply, depending on the institution or payment method used.

Need help?

Our Maison remains at your disposal to personally assist you with your request.

MARK DE BELLEROY
Customer Service
+33 (0)6 95 01 93 03
contact@markdebelleroy.com

France — Est. 2019

The MARK DE BELLEROY house is at your disposal to assist you before, during, and after your order.

For any questions about a creation, your order, delivery, an exchange, or a return, you can contact our Customer Service team:

By phone
+33 (0)6 95 01 93 03

By email
contact@markdebelleroy.com

Our team will do its best to provide you with a personalized response as quickly as possible.

MARK DE BELLEROY
French house — Est. 2019