Frequently Asked Questions
Answers to your questions about our luxury caps, ordering, delivery, and more.
L'Atelier & The Know-How
The caps from the House of Mark De Belleroy are entirely handmade in France, within exceptional workshops. This artisanal expertise guarantees a finish quality unique to French Haute Chapellerie. Each piece is delivered with a certificate of authenticity attesting to its origin and excellence.
The Maison selects the finest materials for its creations: Calais lace, silk threads, and premium cotton. Each cap is distinguished by a signature golden satin interior and precious details such as logoed rivets and engraved clasps, elevating the accessory to the status of jewelry.
Custom orders can include diamonds set in white gold, 24-carat gold thread (hand-embroidered), and Swarovski® crystals.
An authentic Mark De Belleroy cap is recognized by its golden silk satin inner lining and the precision of its handcrafted embroidery. Each model is numbered and comes with a certificate of authenticity. The "Made in France" label and engraved metal finishes confirm its prestigious origin.
The House & Its History
Who is the founder of the luxury brand Mark De Belleroy?
The House of Mark De Belleroy was co-founded by Mark Abdelli and Nathan Roy, and Étienne Aujean joined after four years. Together, they took on the challenge of transforming the baseball cap into a timeless luxury item. Their vision combines French elegance and artisanal craftsmanship, positioning the brand as a global reference in millinery.
Absolutely. To ensure the exclusivity of our clients, the House of Mark De Belleroy produces its collections in limited series. Some models are numbered, making each cap a rare collector's item. Once an edition is sold out, it is generally not reproduced in the same configuration.
Services & Maintenance
To preserve the structure and shine of your piece, we recommend gentle brushing. In case of a stain, use a soft, slightly damp cloth on the outer fabric. For the inner silk satin, professional dry cleaning is recommended to maintain its softness and original color.
CARE GUIDE – MARK DE BELLEROY
Thank you for choosing a Mark De Belleroy cap.
Made in France with noble materials, your cap deserves special attention. Here are our essential recommendations to preserve all its beauty and quality over time:
CLEANING
- Dry clean only.
Never wash your cap in a machine or by hand. Entrust it exclusively to a professional dry cleaner certified by Mark De Belleroy (available on our website). If you wish to have your cap treated by another dry cleaner, please note that the warranty will in no case apply. Our dry cleaner is experienced with the delicate materials (satin, embroidery, gold finishes) of Mark De Belleroy caps.
DO NOT
- Do not machine wash
- Do not hand wash
- Do not iron
- Do not tumble dry
- Do not brush (even with a soft brush)
- Do not expose to direct heat sources (radiator, hairdryer, etc.)
- Never soak the cap in seawater or a swimming pool.
- Do not use bleach, chlorine, or any other corrosive products
Any use of products or practices contrary to these recommendations automatically voids the warranty.
Please follow our advice carefully to ensure the durability and longevity of your cap.
WATERPROOFING
- Our caps are not treated to be fully water-resistant.
A first layer of textile waterproofing has been applied in the workshop as a preventive measure.
We recommend regularly reapplying a gentle waterproofing product specific for cotton, to protect the material without altering the colors or finishes.
This precaution helps extend the life of your cap and protects it against splashes or light moisture.
DRYING
- If damp (rain, sweat), let it dry naturally in the open air, away from any heat source.
- To preserve its shape, leave it resting on a rounded, clean surface.
STORAGE
- Store it in its original box or on a suitable stand, protected from dust and moisture.
- Avoid prolonged contact with other objects that could deform or crush it.
FINISH CARE
- Gold finishes: gently wipe them with a soft, dry cloth.
- Satin interior: simply air it out after use. Do not apply any product.
WARRANTY
Our caps are guaranteed for 5 years against any manufacturing defects.
For any questions or requests, our Customer Service is available at www.markdebelleroy.com.
Yes, the excellence of our craftsmanship allows us to offer a 5-year warranty on all our collections. This warranty covers any manufacturing or sewing defects under normal use conditions. Our after-sales service based in France provides personalized support for each customer of the House.
Every order placed on our online store is handled with the utmost care. We ship our creations via premium carriers with secure tracking. Standard delivery times in France are 3 to 5 business days. An exclusive protective box accompanies each shipment.
The Maison Mark De Belleroy offers a customization service on request for its most demanding clients. Whether it is a design according to your wishes, specific embroideries, or the use of leathers, 24-carat gold thread, diamonds set in white gold, Swarovski® crystals, our French workshop can create unique pieces. Contact our customer service for a personalized study of your project.
International shipping
Absolutely. The House of Mark De Belleroy shines internationally and delivers its Haute Millinery creations worldwide, especially to the United States. Every shipment outside Europe is handled with the highest priority and benefits from secure tracking to ensure perfect receipt of your luxury piece.
Customer Service
You can contact the Mark De Belleroy customer service in several ways:
- By email:
Send your message to contact@markdebelleroy.com specifying: Your first and last name, Your order number (if applicable), The subject of your request or detailed question - Via the contact form on the website:
www.markdebelleroy.com/contact
Fill in all the required fields and describe your request precisely for quick processing. - By WhatsApp:
You can write to +33(0)695019303, indicating: Your order number, The exact nature of your request, Your full contact details for effective follow-up
For all your requests, the more information you provide (order, model, precise details), the faster and more accurately we can respond to you.
Promotions and Offers
There are no regular promotions, however, a 10% discount is offered on your first order of 249 euros or more placed on the official website www.markdebelleroy.com.



